Interview and Articles All About Customer Communication

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  • Customer Service with a Smile with Charlotte Purvis

    Customer Service with a Smile with Charlotte Purvis

    Helping clients move to the next levels of leadership by focusing on their communication, customer service, and leadership skills.

    We discuss topics ranging from how-to, customer service, business practices and more. Be a part of the show by emailing or joining the live chat.

  • #104 Charlotte Purvis, Author, on the Customer Communication Formula

    #104 Charlotte Purvis, Author, on the Customer Communication Formula

    I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader.

  • Season 2: Episode 5: Author Charlotte Purvis

    Season 2: Episode 5: Author Charlotte Purvis

    This conversation features the boys speaking with Author, trainer and CX Enthusiast Charlotte Purvis. Charlotte stops by to discuss her new book; The Customer Communication Formula. It is a very strong story she tells and one that is best summed up with "Advanced Customer Service Professionals don't just take calls, they manage them with skill and with style.

What Clients Are Saying

  • Charlotte's formula is powerful! She teaches you how to deliver customer service that changes lives. And having these skills has changed my life in countless positive ways--professionally and personally.

    Katie Cole
    Program Manager

  • Charlotte has a comfortable yet accountable style that has resulted in tremendous growth with my communication skills as well as the customer service acumen of the contact centers I am responsible for.

    Noah Holmes,
    Head of Patient Access Services

  • If you want to unlock the recipe for best-in-class customer service with a focus on your communication, I highly recommend Charlotte's book and her new course--for you and your team.

    Paula Hattley
    Director of Training

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