About Charlotte Purvis

Clarity, confidence, and communication strategies for...

As a consultant, author, and facilitator, I help customer service professionals and teams strengthen communication, improve customer satisfaction, and lead with more confidence.

My approach is practical and respectful, built for real-world service, not theory. Whether you're answering calls or leading a team, I offer tools you can actually begin using during your next customer interaction.

I work with individuals and organizations who want to elevate their customer experience and support their people in meaningful ways.

I’m Grateful to Work With Organizations That Truly Care

Over the years, I’ve had the opportunity to partner with teams who value people, purpose, and progress.

Right now, I’m working with the team at The Capital Collective, supporting internal communication and team development. I also serve as Ambassador to the Ambassadors at Positive Wellness Alliance (PWA), where I help train incredible advocates raising awareness for people living with chronic conditions (including HIV).

Most of the people I work with come back again or refer others. That’s something I deeply appreciate, and I don’t take it for granted.

Ways to Start Working Together

01

Explore the Solutions

Browse the full range of services — from the online course and CCP Certification to the textbook and speaking events.

02

Choose What Fits Best

Select the solution that matches your goals, whether you're growing your own skills, onboarding team members, or enhancing your customer service culture.

03

Reach Out with Questions

If you’re ready to get started, you can enroll or place an order. If you have questions or need help choosing the right option, don’t hesitate to email me directly.

What Clients Are Saying

  • A few years ago, I told Charlotte, 'You owe the world a book.' This is it! I encourage you to use The Customer Communication Formula to enhance your customer service and advance your career.

    Mi Kyung Chung, RN, Former Customer Service Professional

  • Charlotte's coaching skills and techniques gave my team and me what we needed to provide our customers with 'white glove' treatment over the phone. Her book and new course can do the same for you.

    Dr. Linda Jordan, LRJ Coaching & Buisness Solutions

  • Charlotte has a comfortable yet accountable style that has resulted in tremendous growth with my communication skills as well as the customer service acumen of the contact centers I am responsible for.

    Noah Holmes,
    Head of Patient Access Services

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I enjoy watching clients develop new communication skills, gain more confidence, and exceed the expectations of the customers.

Let’s talk about ways we can help you and your team do the same.