Increase Customer Satisfaction with My Proven 3-F Formula
Friendly tone + Formal words + Focused conversation
Join the many Customer Service Professionals who are increasing customer satisfaction and building stronger teams by using the 3-F Formula.
Customer Service Leaders
and Customer Service Professionals:
You know the importance of effective communication. You also know it helps to have a systematic approach that everyone follows so there’s consistency. That’s what you get with the 3-F Formula.
You know your communication is to be polite. Yet you also want to communicate with meaning and clarity.
You want to increase customer satisfaction, you want more consistency, and for everyone to communicate with confidence.
You’re looking for targeted training that provides information and real-world examples of what to say and how to say it.
You also want to help prepare team members for higher levels of leadership as you grow, gaining new customers and team members.
Welcome to CharlottePUrvis.com
We want you to experience what hundreds of clients have experienced -- increased customer satisfaction, more team engagement, and business growth.
You want to increase customer satisfaction, you want more consistency, and for everyone to communicate with confidence.
Hello, I’m Charlotte Purvis
I have spent 25+ years analyzing nearly every word my clients use when speaking with customers. I developed the 3-F Formula to give them a systematic approach to customer communication.
The formula is featured in my book, The Customer Communication Formula: How to communicate with your customers and boost your customer service brand.
My new online course is based on my book (also titled The Customer Communication Formula).
When you’re looking for your next podcast guest, webinar presenter, or company event speaker, it would be our pleasure to discuss what CharlottePurvis.com can contribute to your event.
Online Training & Development
Online course & resources for Customer Service Professionals
What We Offer
Available for webinars, podcasts, and virtual events centered on the customer experience, especially the way we communicate with customers.