Six months, six developments

by Charlotte Purvis

It's been six months since launch: I am still super-excited to have a website and I'm glad I built it myself. I was late to the party when I launched my site in May 2017 but that’s okay -- built at Squarespace was well worth the wait. Here are six highlights from the first six months:

1. The response has been great: Family members, friends, clients, mentors, former students, and colleagues have shared their kind comments about the site. It was quite rewarding to learn that people were inspired by the site and enjoyed visiting. A former client in the UK says that when she visited the site, she felt the same welcome that she experienced when we met in person. Mission: Accomplished.  

2. Referrals are even easier: One of my former students wanted to recommend me as a speaker for the Google for Entrepreneurs Exchange event in Durham, October 2017. It was a proud moment when I could refer her to the website -- she then shared the link with her colleagues and submitted her speaker request through the website. I don't want to think about what that process would have been like prior to May 2017, especially that I was still sending my bio by PDF since I had no website address to share with potential clients. 

3. I continue to update the site: In the first six months I had some inquiries about my Customer Service programs but had not yet featured the programs on my website. With my website branding and all the foundational elements that my consultant helped me with, this was a relatively easy task. It's great to have the flexibility of promoting the services or not promoting them on the site. The best part is that if I disable the page, it remains intact on Squarespace and with one click it becomes visible again.  

4. I'm able to help my clients with their sites: Thanks to my experience, I have been able to support my clients with their website issues. I'm a part of the development teams, offering suggestions about all aspects of their sites. My comments would likely fall flat if I didn't have a website of my own. Oh, the fact that I not only have a site but that I built it myself has been duly noted by my clients.  

5. My sob story had a happy ending: If someone inquired about my website prior to May 2017, I didn't have an "answer" -- I had a story to tell. It was mostly explaining and complaining and even I tired of it. Two of my mentors were perplexed -- it just didn't seem possible that I didn't have a site. The wait is over and I appreciate all the well wishes about my new website. I still enjoy visiting the site as it is a reflection of who I am professionally and what's important to me as a business owner.

6. Breaking news! I've been invited to speak about my experience: This is a dream come true. The Reading Public Library (Massachusetts) is hosting a program for entrepreneurs and they have invited me to share the lessons I've learned from After sharing the lessons (and some levity), we’ll open the discussion so the entrepreneurs may share their website insights as well. I’ve prepared program handouts including a list of resources for their future reference.

That's the latest from Is it time for you to have your own website? Or to take your current site to the next level? Would you like for me to share my website insights with your organization? I look forward to hearing from you. 


Warrior Wisdom for Your Talented Team

Warrior Wisdom for Your Talented Team
(Lessons from the Golden State Warriors)

by Charlotte Purvis

Disclosure: I enjoy watching sports on television – I pay close attention to the different coaching styles, the team dynamics, and the post-game interviews. The catch is that I don't know a lot about the X's and O's but I do know about the P's and Q's. Translation: I might not fully understand what happened during the controversial call, but I can use my experience as a consultant (in church, corporate, and campus settings) to analyze the coach's statement about the incident, how the athletes reacted, and whether the team moved forward or became stuck afterward.

Beginning with this BlogBlogBlog, I will occasionally share my insights on lessons we can learn from athletes and coaches about the P's and Q's of communication, teamwork, and leadership.

Attention coaches, leaders, and managers: The Golden State Warriors are providing us with some teachable moments this season. Are you taking notes? Here are three lessons and my questions for your team.   

1. Love of the game. Listen carefully to Steph Curry and the other teammates: They talk about the "love of the game of basketball." Watching the Golden State Warriors serves as a reminder that while the league is a business, basketball in its purest form is a game. That's why they play. That's why they stay. That “love of the game” can keep team members motivated during those times when they're focused on the X's and O's and P’s and Q’s but the scoreboard is showing an L.

Team analysis: Are your team members true to the game? Is it clear to everyone what the real “game” is? Do they know what you value even more than winning? Examples include: Integrity. Health. Academic excellence. Lifelong learning. Teamwork. Service. Commitment. Love of the game.

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Watching the Golden State Warriors
serves as a reminder that while the league is a business, basketball in its purest form is a game. 

2. Leadership adaptability. When Coach Steve Kerr was absent from the bench, Coach Mike Brown stepped in. He did an outstanding job with the team and I give a shout-out to Coach Kerr for that as well. That's the mark of a great leader -- even when the leader is absent, the team culture remains. Coach Kerr returned on Sunday, June 4th, and there was Coach Brown seated right next to him, in what appeared to be a seamless transition.

Team analysis: Have you given others an opportunity to lead in your absence? Did you coach them in advance, did you seek feedback about their performance, have you shared the feedback, and did you show appreciation for the contributions made? As a leader, are you helping to develop new leaders or more followers? 

3. Likeability factor. I don't know the secret formula, but the Golden State Warriors have made themselves likeable. Individual players are likeable. The team is likeable. The coaches are likeable. Join the team and your likeability factor goes up. They have found an ideal blend of humility and confidence that I suggest they package for wide distribution. What's great about this team is that they don't seem to work at it. It appears to be organic. That tells me that this blend is embedded in the selection process, it's expected, and it's modeled by the coaches.

Team analysis: In addition to the X's and O's, what lessons do you teach about the P's and Q's? About being likeable? Do you model the lessons or do you just talk about them? What type of support is provided for team members when their likeability is put to the test? 

The Golden State Warriors have blended three L's -- love of the game, leadership flexibility, and the likeability factor -- to earn a string of W’s this season. How will you use the Warrior Wisdom with your talented team?

I look forward to hearing from you. 

(Note: I will write about lessons from the Cleveland Cavaliers and other teams in future BlogBlogBlog posts.)


Banner photo: Canva
Basketball game plan: Canva

3 Reasons I'm Super-Excited about My "BlogBlogBlog"

by Charlotte Purvis

I've been talking about blogging for years. My brother George was an early adopter and introduced blogging to me early on. My friend Carolyn and I have been talking about writing articles since we were students at the University of Wisconsin-Madison decades ago. My clients and colleagues have asked me to create a blog (and write a book) more times than I have tracked. 

Though I've written guest blogs, I didn't feel like a blogger. I felt like...well, a guest, a visitor in Blogville. I admired the other Bloggers and knew that one day I would join them as a new resident in Blogville. 

I am super-grateful to announce that I now have my own place in Blogville -- it's located within and is called BlogBlogBlog. I'm already feeling quite at home here and I'm super-excited. Here's why: 

1. I can share lessons from my front row seat. My tagline is that I have had a "front row seat in church, corporate, and campus settings." While on the front row, I have learned so much and I have a desire to share the lessons through my speaking and blogging. Example: Over the last weeks I have been helping a client prepare for critical conversations. The client continues to share how much the information helps -- for the critical conversations and for the client's leadership skills as well. I look forward to sharing lessons like that here at BlogBlogBlog.

2. I get to hear from all of you. BlogBlogBlog creates an opportunity to me to share lessons from the front row and for you to ask questions and share your lessons as well. Thanks to the Worldwide Web, I can interact with people all over the globe and that's super-exciting. People from four countries have enrolled in Conquering Critical Conversations, the online course I published -- what an honor. I look forward to having a global reach with as well. 

3. I can share more about my real life with you. As a consultant, I have been intentional about focusing on my clients and limiting discussions about myself. When I have shared information about myself with clients, they have shown appreciation. This is especially true when I talk about my love of music and bring music into my programs. So yes, you'll hear more about me and my music. And life lessons that I teach and use in my own life. Plus I am known for helping to make my clients' dreams come true. I'm now ready to share my dreams, especially the people I dream about meeting and why. You'd probably never guess the first person on my list, so I'll tell you: Ms. Mary J. Blige. 

What about you? Do you have a dream about moving to Blogville? Or another dream for your business? One lesson from my move to Blogville, in the words of Mr. Langston Hughes: "Hold fast to your dreams."

I look forward to hearing from you. 


Banner photo: Unsplash

Four Fast Facts about Creating

by Charlotte Purvis "opens" today. It’s not a replacement site. It's not an updated version. is my first website. As a consultant and speaker in the Internet age, how could that be? 

Blame it on my clients. They are responsible for nearly 100% of all my new business. With their referrals and repeat business, my client list grew over the years and I was proud to say that I didn’t need a website. I convinced myself that I could be that one consultant who could say at retirement, “I never had a website.”

Well, that all changed when I learned that some speaking opportunities were out of the question because I had no website and no "content" on the Internet. A former client commented that without a website, it was going to be tough to continue making referrals. And some people didn't seem to be impressed when -- with no website -- all they had to refer to was my bio and testimonials as PDFs.

A turning point was when I started dreaming of having my own site. A first step was to start two notebooks – one with bright ideas for my website design, another with topics for blog posts.

Then one day in March 2017, I went online and started a trial account with Squarespace. (I’ll share more about the process in future blogs and in my presentations.) In celebration of the opening of, here are four fast facts: 

1. With no previous website design experience whatsoever, I created my site myself. Yes, I jumped right into Squarespace. I created and deleted lots of pages, I listened carefully to the feedback from my consultant Meghan, I attended Squarespace webinars, and I stayed true to my desire for the site to reflect my brand. I know this is predictable but I’ll say it anyway: If I can do it, you can do it.

A tip for others with no design experience: Learning how to create graphics at helped prepare me to create my website at Squarespace. 

2. Creating the site was a positive experience. After working through my website resistance, I was surprised to learn that the design process can be fun, challenging, cathartic, and (often overused word) empowering.  

3. While creating the site, I started to feel like a designer. Especially when I selected the colors, fonts, and images…when I personalized the site with a map showing Tuscaloosa, Alabama, my hometown…and Bascom Hall at the University of Wisconsin-Madison, my alma mater. I’m still beaming after finding the photo of the church pews that take me back to my early years in my beloved Elizabeth Baptist Church in Tuscaloosa. 

Getty Images

Getty Images





4. Creating my own site has created a desire to inspire others to do the same. I didn’t see this one coming. After having such resistance to websites, it is surprising (in a good way) that now I want to share the experience. I have notes, before-and-after examples, and lots of lessons to share. I look forward to inspiring people to create the websites of their dreams.

Are you thinking of creating a website? Or updating an existing site? How about sharing your fast facts with us?

I look forward to hearing from you.


Banner photo: Unsplash